Return Process

1.Conditions for accepting after-sales service

1)Customers who need to return or exchange goods due to actual receipt quantity, mismatched models, and product quality problems can apply for return or exchange within two weeks after receipt, and will not be accepted if overdue.

2)For returned and exchanged products, please keep the complete original packaging (including outer packaging, inner filler) and ensure that the goods label is intact. The goods label is the only voucher for ARAI International Co., Ltd to coordinate returns and exchanges with suppliers. If lost, it will not be returned or exchanged.

3)If you apply for a return due to product quality problems, the customer needs to provide a detailed English performance test report as the basis for negotiation between ARAI International Co., Ltd and the supplier. If necessary, a third-party English test report recognized by both parties is also required.

4)Orders that have been invoiced need to return the invoice after the return and exchange application is approved.

2.Situations where after-sales service is not accepted

1)The original packaging and goods label of the product are damaged or missing.

2)Products that have been used/tested on the machine.

3)The receipt time exceeds two weeks (based on the express sign-in date).

4)The issued invoice is lost.

5)Misordered and wrong orders caused by the customer's own reasons.

3.Steps to submit after-sales

1)Users can search for completed orders that need to apply for after-sales in the [Member Center]—[My Orders] page by searching for the order number or product model, click "Apply for After-sales".

2)Enter the after-sales details page, fill in according to the prompts, and save it. ARAI International Co., Ltd customer service staff will contact you in time and communicate to deal with it.

4.After-sales service processing time

After the user submits the after-sales application, ARAI International Co., Ltd customer service staff will accept and feedback within two working days.